10 January 2020, 16:35

College of Policing statement in response to Home Office announcing an overhaul of the police complaints and discipline process

Marcus Griffiths, head of ethics and professional standards at the College of Policing, said: “The new reforms will benefit policing and the public by ensuring complaints are handled in a reasonable, proportionate and timely manner.

“The process will be simplified with greater flexibility to resolve complaints to the public’s satisfaction, focusing on how the police can learn from these complaints and improve our service.

“Officers will benefit from a culture which is not seeking to blame and punish them but which is more open, reflective of mistakes and focussed on learning.

“The new reforms expand to include organisational learning so that police forces, as well as individuals, can learn from mistakes and improve public confidence in the service.”

Contact Information

James Baker

Press Officer

College of Policing

0203 8370435

james.baker@college.pnn.police.uk